Engel World welcomes you to its website. In order to make you feel more comfortable and secure in using it, we have taken several precautions to guard your security while viewing and making online purchases. Our goal is to make you feel as comfortable shopping here as you would from shopping whilst in a store.
What personally identifiable information is being collected? When you visit the Engel World Website, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we will ask you to submit information regarding your mailing address, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.
How is the information being used? The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.
With whom do we share your information? In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogs, sending you e-mails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.
We use various Statistic Software suites through the service provider to help us gather and analyze information about our customers (anonymous traffic, and from time to time, individual user activity) on our website. Our ISP's only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personally identifiable information for any secondary purposes. This information is secured and protected by laws that govern internet usage. It is simply used for the tracking of illegal activities of users trying to submit false information to our website. If there is any more information you require, you may contact the Webmaster via the contact page on the Engel World website.
How do I access, update, or delete my personally identifiable information? Due to various legal and recordkeeping requirements, we are required to maintain records about your purchases or other activities on this website. However, this information will never be permitted to use for marketing uses by third parties.
What information will be disclosed if required by law? If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
What are cookies and how do we use them? A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as an online purchase.
Engel World also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. It is important to remember to make sure that your internet browser's setting allow the use of cookies for these purposes. This can be checked using the following method (Microsoft Internet Explorer):
- Access the Internet Options menu through the Tools menu of Internet Explorer
- Click on the Privacy Tab, and make sure the setting is not blocking all cookies from appearing. Setting should be set to High, or lower
- Alternatively, under the Tools menu, click on the Internet Options, and click on the Security tab. The website can then be selected as a trusted site. This will not change anything when your system, though it will allow information to be kept by your computer regarding products you have previously selected.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information? If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company.
If you provide us with your e-mail address, you may receive messages about your order status, issues regarding the operations of this Web site, and messages from us regarding information and tracking of your order.
If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. However, we do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from Engel World, please let us know by sending an e-mail, or writing to us at the above postal address. Please provide us with your exact name and postal address and state which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control? Engel World values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from Engel World.
Secure Ordering Process Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Web site uses SSL via the PayPal API to communicate with secure browsers like Internet Explorer, FireFox & Safari. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a 'need to know' basis, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel phone your order through to us at by calling (08) 9274 5699.
Children In accordance with international law, we do not knowingly collect personally identifiable information from children under the age of 18 without the verifiable permission of a parent or guardian. If you are under age 18, you are welcome to browse our Web site. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.